Your boss is a nut case. Or your team is dysfunctional. Or your department is at the bottom of the heap. You can smell the stench all around you. It may be easy for you to point to others and their deficiencies but eventually people in the company will assume you are guilty by association. Is it possible to remain above the fray? If so, how can you emerge untouched by the dirt?
Amy joined the marketing department while it was still in transition. It was widely known that the group was broken, dysfunctional and avoided as much as possible. Samir was brought in as CMO with the mandate to fix the team and the function as soon as possible. Amy was one of his first new hires. He told her that the department was in turnaround mode and her skills and attitude would help shape the future. She was up for the challenge because she admired the company and felt that she and Samir were on the same page.
As the newbie, Amy was courted by all the splinter groups. The Back Stabbers couldn’t wait to tell Amy all kinds of crappy things about team members. The Never Ever Samir posse trash talked their boss with a vengeance. The Hallway Whisperers were hellbent on sharing every innuendo without any evidence to back it up. Amy felt dizzy from all the lobbying to join forces with one of these factions. She had moments when she was drawn to this one or that one but her shit detector told her to stay away.
Her resolve to remain detached from these cliques isolated Amy. She struggled to get the cooperation she needed to get her work done and she sensed that she was a target for the underground slams. She considered whether or not to discuss this with Samir but decided not to take that route.
Here is what Amy did instead.
- Turned her attention to the internal customers. If the marketing function was broken she was going to demonstrate what a talented and responsive partner looked like. She worked closely with the key internal folks to understand their needs and to find clever ways to deliver on her promises. If she couldn’t get the assigned graphic designer to cooperate, she found newer and less tainted ones. If she couldn’t get all the sign offs she needed, she acted anyway and used the customer’s delight to justify her bending of the rules.
- Made allies with less divisive team members. No matter what the reporting relationships were, Amy reached out to some hidden gems in the department. These were people who did not have a power base or loud voices so they were often ignored. Short of creating a shadow organization, Amy was able to get some remarkable work products done for the customers.
- Established a “no trash” zone around herself. When she was with internal customers and they wanted to gossip about the marketing folks, she shut it down. When team mates wandered into her office to share the latest dust up, she shut it down. When peers around the building wanted to get the inside scoop, she shut it down. It became a no-win for people who wanted to engage Amy in the bullshit so they stopped trying.
- Kept tight boundaries in her discussions with Samir. When he asked for feedback about the bad apples, she never offered generic impressions or hearsay. She stuck to her own experiences and described the specific behaviors she encountered. She suggested that Samir get HR involved to gather additional feedback so that people could be more open and the process could be more objective.
Taking this approach, you can probably guess how things turned out for Amy and the department. Yes, she emerged as the go-to person for the internal customers. Yes, the less visible and under-utilized team members began to rise to the surface. Yes, the evil doers were marginalized. They were forced to change their ways or be fired. Samir spent several months having one-on-one discussions with these folks (with help from HR) and two-thirds left the organization. As they were departing, new people were brought on board. And, yes, Amy was eventually promoted.
It is very tough to navigate a toxic environment. Find people who are not crazy or harmful and get the work done with them. In spite of the challenges, be the shining example. Above all, find and strictly adhere to your moral compass. You will be recognized as the exception and will become a magnet for the right stuff. Setting yourself apart from the nuts turns up the contrast on them. And that will be a good thing for you.