ROSABETH MOSS KANTER ON CHANGE
I could not have said it better myself. This is the part most leaders forget about. We are just human beings and will have very predictable reactions to change. This blog post says it all.
http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html
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Get Real Leadership | It's About the People | Nicki Roth 
Great find, Nick. Hadn’t seen this.